1. Introduction
At Sphere VoxTel, we strive to ensure that our customers are satisfied with our VoIP services. This Refund Policy outlines the circumstances under which we offer refunds, as well as the procedures to request a refund.
2. Money-Back Guarantee
Sphere VoxTel offers a 30-day money-back guarantee on its services. If you are not satisfied with our services, you may request a refund within 30 days of your initial purchase. The refund request must be made in writing and submitted to our support team via email at info@spherevoxtel.com.
3. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The refund request must be submitted within 30 days from the date of your initial purchase.
- The services must not have been used beyond the initial 30-day period, and any features or credits such as international calling credits are non-refundable.
- The request must be accompanied by proof of purchase and account details.
4. Non-Refundable Items
Please note that the following items are not eligible for a refund:
- Any services used or credits consumed beyond the initial 30-day period.
- Special features or add-ons purchased separately from the main service package.
5. Processing of Refunds
Refunds will be processed within 10 business days after the request has been approved. The refund will be issued to the original payment method used at the time of purchase. Please note that processing times may vary depending on your payment provider.
6. Changes to This Refund Policy
Sphere VoxTel reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and we will notify you of significant changes via email. Continued use of our services following any changes constitutes your acceptance of the revised policy.
7. Contact Us
If you have any questions about our Refund Policy or need to request a refund, please contact us at:
Sphere Web Hosting LLC30 N Gould St #41716
Sheridan, WY 82801, USA
Email: info@spherevoxtel.com
Phone: +1 (307) 455-9139