Login
Login

Terms of Service


Last Update: 13/09/2024

1. Introduction

Welcome to Sphere VoxTel, a VOIP service offered by Sphere Web Hosting LLC, registered in Wyoming, USA. By accessing or using our services, you agree to abide by these Terms of Service. Sphere VoxTel partners with third-party licensed telecommunications providers to deliver reliable VoIP services worldwide. These Terms outline your rights and obligations as a user of our services. If you do not agree with any part of these Terms, you must discontinue use of our services.

2. Services

Sphere VoxTel provides VoIP (Voice over Internet Protocol) services through third-party licensed telecommunications providers. We resell these services in compliance with our Telecommunications Master Services Agreement (MSA) with our provider. Sphere VoxTel operates in accordance with the relevant telecommunications laws, ensuring that customers receive reliable and lawful communication services.

3. Interpretation and Definitions

3.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

3.2 Definitions

For the purposes of these Terms and Conditions:

  • "Company", "We", "Us", or "Our": Refers to Sphere VoxTel, operated by Sphere Web Hosting LLC, 30 N Gould St #41716 Sheridan, WY 82801.
  • "Services": Refers to the VoIP and related telecommunications services provided by Sphere VoxTel through third-party licensed providers.
  • "Provider", "Supplier": Refers to licensed third-party telecommunications companies supplying the underlying VoIP services that Sphere VoxTel resells.
  • "Website": Refers to the Sphere VoxTel website, accessible at www.spherevoxtel.com.
  • "You": Refers to the user or customer of Sphere VoxTel’s services.

4. Acknowledgment

By using our services, you acknowledge and agree to the following:

  • You have read, understood, and agree to be bound by these Terms of Service.
  • You have the legal capacity to enter into a binding contract for telecommunications services.
  • Sphere VoxTel is a reseller of VoIP services and relies on third-party infrastructure. Therefore, service quality is partly dependent on our suppliers.
  • You are responsible for ensuring that your use of the services complies with all applicable local, national, and international laws.

5. Licensing and Compliance

Sphere VoxTel operates as a reseller of licensed telecommunications services. Our providers maintain the necessary licenses to operate in their respective jurisdictions. We comply with all local regulations and licensing requirements necessary for the delivery of VoIP services. By using our services, you agree to the following:

  • You will not use the services for illegal or unauthorized purposes.
  • You acknowledge that local telecommunications regulations may apply to your use of the services.
  • Sphere VoxTel ensures compliance with telecommunications, privacy, and data protection laws, and customers are expected to comply with all applicable regulations within their regions.

6. User Obligations

As a customer of Sphere VoxTel, you agree to the following:

  • Compliance: You will comply with all applicable laws, including telecommunications regulations, data privacy laws, and export control laws.
  • Proper Use: You will use the services for lawful purposes only and avoid engaging in activities that could harm or compromise the integrity of our service, such as fraud, spam, or illegal activities.
  • Account Responsibility: You are responsible for keeping your account credentials confidential. Sphere VoxTel is not responsible for any loss or damage resulting from unauthorized access to your account.
  • Data Privacy: By using our services, you agree to the collection, storage, and processing of your data in accordance with our Privacy Policy.

7. Third-Party Products and Services

Sphere VoxTel relies on third-party providers to offer VoIP and other telecommunications services. By using our services, you acknowledge that:

  • The performance and quality of the services may be affected by the third-party provider's infrastructure, which Sphere VoxTel does not control.
  • Sphere VoxTel is not liable for any interruptions or failures caused by third-party products or services. Any warranties, representations, or agreements regarding third-party products or services are between you and the third-party provider.

8. Billing and Payment Information

Billing and payment terms for Sphere VoxTel services are as follows:

  • Service Fees: Service fees are listed on our website and subject to change. All charges are billed monthly, and payments are due upon receipt of the invoice.
  • Payment Gateway: Payments are processed securely through third-party payment gateways, such as Stripe. We comply with the policies of payment processors, and all transactions are subject to their review and approval.
  • Billing Disputes: Any billing disputes must be raised within 30 days of the invoice date.

9. Money-Back Guarantee and Refund Policy

  • Refunds: Sphere VoxTel offers a 30-day money-back guarantee on its services. If you are unsatisfied with our services, you may request a refund within 30 days of your initial purchase, subject to compliance with our refund policy.
  • Exclusions: Refunds do not apply to any services used beyond the initial 30-day period or to specific features like international calling credits.

10. Intellectual Property

All content, branding, software, and intellectual property associated with Sphere VoxTel are the property of Sphere Web Hosting LLC or its licensors.

  • Use Restrictions: You may not copy, modify, distribute, or sell any part of our intellectual property without prior written consent.
  • Third-Party IP: Any third-party intellectual property used in conjunction with our services remains the property of the respective owners and is subject to their terms and conditions.

11. Limitation of Liability

Sphere VoxTel is not liable for:

  • Loss of data or damages resulting from service interruptions, failures, or misuse of our services.
  • Any consequential damages arising from third-party service issues.

12. Licensing Agreement with Service Supplier

Sphere VoxTel operates under a Telecommunications Master Services Agreement (MSA) with its third-party provider. We ensure that all resold services are fully licensed and compliant with local and international regulations. You may not use the services for any unauthorized purposes that violate the licensing terms.

13. Termination of Services

Either party may terminate the agreement under the following conditions:

  • Termination by You: You may terminate your account by providing written notice. No refunds will be given for unused services unless otherwise specified.
  • Termination by Sphere VoxTel: We reserve the right to terminate services if you breach these Terms or fail to pay fees on time. Upon termination, your access will be revoked, and any stored data may be deleted.

14. Dispute Resolution

If you have a dispute related to our services, you agree to first contact Sphere VoxTel to resolve the issue informally. If unresolved, disputes will be handled in accordance with the laws of Wyoming, USA, without regard to conflict-of-law principles.

15. Changes to Terms

Sphere VoxTel reserves the right to modify these Terms of Service at any time. Notice of material changes will be provided via email or posted on our website. Continued use of our services after changes are made constitutes your acceptance of the revised Terms.